Office 365 is an extremely reliable service, with service availability that typically exceeds 99.9 percent. So if an occasional issue occurs with, for example, getting your email, you may not know where the difficulty lies. Is it your network connection? Has your colleague inadvertently removed your access to that shared mailbox? In these situations, wouldn’t it be nice if you had an automated assistant to help you troubleshoot—and resolve—the problem? Now, there is!
The tool can both fix issues or share information on how to manually perform a fix yourself. From our experience, it is a handy tool for most scenarios. Furthermore, if for some reason the tool is unable to fix a problem, it will send you over to the Office 365 support team for further assistance. If you need to fix Outlook and Office 365 problems, you can use the Microsoft Support and Recovery Assistant for Office 365 to resolve the issues easily. Fix Outlook and Office 365 problems. If you’re wondering if this document repairing feature is specific to Office 2016 and Office 365, you will be surprised to know that the feature is present in earlier versions of Office such as Office 2003, Office 2007, Office 2010 and Office 2013 as well. And the best part is, the feature actually works.
The Support and Recovery Assistant for Office 365 is an easy-to-use app that asks you some simple questions, tests for some of the most common Office 365 support issues and attempts to implement resolutions on your behalf. While the current version is focused on some the more common scenarios people encounter with Outlook, the Support and Recovery Assistant will gain new troubleshooting and resolution capabilities in the future. The Support and Recovery Assistant is built to automatically update itself as these new capabilities become available.
Getting the Support and Recovery Assistant
Support and Recovery Assistant can run diagnostics and fix problems with Office 365 accounts that access the service through a mobile device or a Mac. However, to use the app to run diagnostics, you need to download and run it on a PC.
You can install the Support and Recovery Assistant by visiting diagnostics.outlook.com. Note that you’ll need to have administrator rights to install software on your computer.
Office 365 Repair Tool
![Office 365 Repair Tool For Mac Office 365 Repair Tool For Mac](/uploads/1/2/5/3/125377231/145956469.png)
Helping to grow and improve the Support and Recovery Assistant
As the last step in using this tool, you are asked to let us know if the Support and Recovery Assistant was able to resolve the problem, assign a rating to your experience and provide any feedback for how the tool could be improved. We carefully review these submissions and use this information to help prioritize new ways that the Support and Recovery Assistant can help find and fix issues.
For more information about the tool, please visit Fix Outlook account problems in Office 365 and watch the video and see some sample images from the app.
We encourage you to install the Support and Recovery Assistant, so that if you do run into an issue, your automated assistant is ready to help!
This document explains how to remove/delete an account configured for access withith Outlook for MacOS.
Office 365 On A Mac
Important: The instructions below assume you have configured your account for Exchange/Office 365 and do not have any email data stored locally on your computer. If this is not the case, please make sure you have backed up your data before removing your account.
- Start Outlook and navigate to the 'Tools' tab at the top of the screen. Click on the 'Accounts...' field from the drop down menu. In Outlook 2016 for Mac there will be buttons to choose from rather than a drop down menu. Select 'Accounts' from the options.
- Select the account that you wish to delete, and then select the '-' button to delete the account:
- After clicking the '-' button, you will be prompted as to whether or not you wish to delete the account. Click on 'Delete' to delete the account:
Office 365 Repair Tool Mac
See Also:
Office 365 For Mac Pro
Keywords: | microsoft office365 o365 outlook 2016 MacOS remove delete account office Macintosh mail calendar remove removal deleting 2019 subscriptionSuggest keywords | Doc ID: | 43562 |
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Owner: | Ara M. | Group: | Office 365 |
Created: | 2014-09-16 10:58 CDT | Updated: | 2019-08-12 11:07 CDT |
Sites: | DoIT Help Desk, DoIT Tech Store, Office 365 | ||
Feedback: | 712CommentSuggest a new document |